March 2013 Issue 80

Every organisation, no matter what its size, must be able to deliver both precise and rapid services to meet today's high customer expectations. Over the past decade telephony has transformed from fixed line phone calls to the cost effective use of the Internet Protocol (IP) for calls (VoIP - Voice over Internet Protocol); through Unified Communications' applications that deliver the...

Netmium started as ACT Essential Business Services in 1997 following the birth of Vlado Mamic and his wife's daughter. Essentially the business was formed to take into consideration the pressures of parenting and the need Vlado had found with small to medium businesses requiring a 'boutique' service. "It became abundantly clear when we first kicked off the business that small...

Paul Lomas, Regional Director of BNI Canberra, works closely with all BNI members, helping them to utilise the proven BNI system to build strong long term professional relationships which, given time to develop, can turn into very profitable relationships. Paul says, "Word of mouth marketing is about farming not hunting. It is not about one off meetings. It is about...

Dodgy software development hasbeen responsible for everything from Olympic defeat to death by radiation poisoning. Several deaths were reported in cancerpatients who received massive overdosesof radiation resulting from glitches in theTherac-25 radiation therapy software thatwas supposed to be treating them. Morefortunate was Spanish boxer Rafael Lozano,who defeated his US opponent Eric Griffin totake gold at the 1992 Olympics thanks to...

Paladin Risk Management Services is the only training organisation in Australia with an approved Diploma Course in Risk Management and Business Continuity. Rod identified that within the risk management profession there were few Diploma Courses with broad based appeal and that the majority of courses were focused in specific areas such as Workplace Health and Safety and Security. "I saw...

RSM Bird Cameron's 10 options for government agencies to sustainably reduce costs while generating new value for their citizens for the long term. The impact of the Global Financial Crisis (mark I & II), have left most western governments with substantial budget deficits. Most experts agree (and as time goes on they are being proven right), that this economic downturn...

Congratulations. Six months ago you joined the Social Media Revolution after procrastinating for a long time. You realised that if you didn't get started, your business would suffer considerably and you'd be left behind. So, for the past six months you've been busily posting, tweeting, and generally engaging on social media platforms. It's taken you time and effort. And right...

This past December over 125 students at Trinity College in Goulburn received new Lenovo laptop packages provided by OPC for their inaugural 1-to-1 learning program. 1-to-1 learning programs are school based programs designed to enhance learning opportunities and assist students to learn, live and work in the new digital era - 'anywhere, anytime.' There has been a global move towards...

The title of this article is the reaction I often get, both from people living in Canberra, and those from other States. This perception is very wrong; in fact Canberra does have a dynamic and vibrant export community. The firms here are innovative, diverse and substantial firms building business overseas. Much of the exports from this Greater Capital region are...

There is a Greek proverb that says: "A society grows great when old men plant trees whose shade they know they shall never sit in'. The National Arboretum Canberra, which was officially opened on 1 February 2013 - at the commencement of Canberra's Centenary Year - this year, exemplifies that saying. It is a credit to the men and women...

Effective from 1 January 2013, a number of changes were made to the Fair Work Act 2009. Most, but not all, of these amendments followed recommendations made by the Fair Work Act Review panel, a three-person committee established by the Government in 2011. The Fair Work Act Review panel submitted a report last year containing 53 recommendations for changes to...

Yes. That is the sound of a collective sigh of relief that can be heard around this time of year for many newly separated families. They have just navigated through the December/January school holiday period and of course the Christmas season. This means that short term issues have needed to be resolved for the first time such as - how...

When looking at the ACT economy it's easy to think that our future growth lies in being a centre for governance and policy for the Australian economy. Although the Territory's businesses will, of course, continue to have a significant role in services provided to the federal government - it's important we lift our eyes over the horizon. For it's not...