Issue 124 March 2017

Do you have the right levers in place to drive a successful outcome for your Information and Communications Technology (ICT) program? Ensuring a successful implementation not only entails selecting the right technology and constructing a skilled Project Team, but critically it also entails driving a well considered change management, communications and training strategy and plan. The importance of change management,...

By now, those of you who own a unit, apartment or townhouse would be aware of Strata Community Australia. SCA is the peak industry body for anyone involved in unit titles, body corporate, or owners corporations. This includes strata managers, service contractors, lawyers, unit owners, or anyone with an interest in the strata industry. Each State & Territory has an...

New laws will limit the amount that goes into super. Are you prepared for the changes? Following last year's Federal Budget, new superannuation rules will take effect on 1 July this year here are some important points to consider. How the new super rules will affect you From 1 July, you'll be unable to put as much money into super...

Tara Costigan's tragic death and the recent sentencing of Marcus Rappell for her murder were two landmark events in the campaign to overhaul the domestic violence system in the ACT. The devastating loss of Ms. Costigan just over two years ago, along with the deaths of three others in 2015, jolted the ACT Government into action with the announcement that...

I find myself regularly talking to business owners about simple ways they can manage their money to ensure they can pay their business obligations. The advice I give is very basic but the feedback we get is that is significantly reduces stress levels and means business have the funds to pay bills as they come due. So here are my...

Recent global political events have shown it is important governments listen to their constituents and act on their wishes and concerns. In the ACT, last October's election showed that Canberrans want a progressive and positive agenda. They also want a government that listens, that acts and one that they can trust. We are building on this result and getting on...

How to increase profits through better Customer Service In recent years, we've seen huge growth in the use of live chat, messaging bots and online apps and software. As more and more organisations focus on customer self-help, it's all too easy for plain old-fashioned customer service to get pushed to the sidelines. In fact, many organisations are doing their best...

Significant investment by the ACT Government has secured the ACT's water supply to such an extent that it is unlikely the Territory will need to implement high level water restrictions in the foreseeable future, even in years of drought. The new Cotter Dam wall has increased holding capacity of the reservoir from 4GL to 79.4GL. However, many Canberrans lived through...