Cover Story

For Brian O'Rourke, a 40 plus year rugby tragic and player, it was those same characteristics which empowered him to build a small two-person business in Canberra into a multi-award winning national enterprise. Established some 20 years ago in the spare bedroom of a rented high rise apartment in Kingston, Rork Projects is now one of Australia's prominent fitout and...

How to increase profits through better Customer Service In recent years, we've seen huge growth in the use of live chat, messaging bots and online apps and software. As more and more organisations focus on customer self-help, it's all too easy for plain old-fashioned customer service to get pushed to the sidelines. In fact, many organisations are doing their best...

Prepare your users for the journey and you will be pleasantly surprised at how successful your ICT implementation really can be … We see the projects and hear the stories, year after year and one could say decade after decade, yet we don't seem to learn or address the underlying reality: that the multiple millions of dollars being spent on...

It's no great secret that the building and construction industry has long been known as a male dominated industry. A report from April 2016 by the Australian Government's Workplace Gender Equality Agency on Gender composition of the workforce: by industry* shows females made up just 5.3% of full time employees in the construction industry, while males made up 80.4%. Locally...

A lot of things have changed since we visited MTAA Super back in 2015, not least of which is its refurbished Brisbane Avenue headquarters. The 26-year old Fund has been on a transformative course since 2011 that has seen investment performance accelerate into Top 10 league tables and a number of awards being won in recognition of its achievements. For...

RSM is a progressive and diverse firm of audit, tax and consulting experts with offices all over Australia and the world. As an integrated team, we share skills, insight and resources as well as a client centric approach that's based on a deep understanding of our client's business. This is how we empower our clients to move forward with confidence...

Our relationship with money has changed. Once upon a time we were paid in cash, spent with cash and if we didn't have the cash, we didn't buy it. It was very simple. And while tap'n'go card transactions make payments easy and fast today, managing your financial life has probably never been more complex with rules around investment, superannuation and...

"Danger, Will Robinson! Danger! Danger!" Not exactly my first memory of a robot (I think the Daleks have that honour), but perhaps my first memory of a robot helping a human out. Or was it Rosie, the house maid in the Jetsons? Anyway, the idea of helpful robot servants has been around for a long time! The theme for this...

John Gillespie, director and founder of the Gillespie Group, started the business in 1989 after six years at 'big four' accounting firm KPMG Gillespie Group is a Canberra based accounting and financial planning firm that is dedicated to providing services tailored to their client's individual needs. The team of focused, friendly accountants, financial planners and mortgage brokers available at Gillespie...

OPC i.t has been providing technology support to organisations throughout Australia for over 30 years. We know that at the heart of successful business is a robust, stable and efficient IT infrastructure. Managing it all can be time consuming, frustrating and costly and can divert you and your staff from more important tasks. With OPC overseeing your technology you can...

Callida was formed four years ago from many of the partners of another Canberra success story, Acumen Alliance after they realised there was no large mid-tier consulting company left in Canberra to provide specialist, reliable and value-for-money consulting to Government. Since that time, Callida has grown in capability and capacity, and earned a reputation for delivering every time. With over...

Peter & Ross Beames together with David Rae returned to Canberra in July 2015 to operate as DPR Accountants and Advisers. Having spent 2015 trading from Batemans Bay as part of the contractual restraints of leaving their previous firm all three and their staff were delighted to return to the Canberra region at the start of the 2016 financial year....

RSM has come a long way in Canberra, since it arrived 30 years ago. Much has been said about its early beginnings above a fish shop in Braddon with one mad keen accountant from Western Australia, Garry Lee, who, with vision and passion for his clients, grew the business to one of the region's largest firms with over 100 staff....